To reset your password please e-mail BritishSugar.Support@silverbear.co.uk with the following information:

 

• Company Name
• Contract Number or Username
• Postcode

 

If the details match those stored on our database we will send a new password to the e-mail address registered with your account.

Please note: Our support hours are Monday to Friday 9.00am - 5.00pm. E-mails sent outside of these hours will be responded to promptly on our return.

• Please enter your contract number or username and postcode in the boxes below and click the 'Check contract number & postcode' button.
• If a Match is found on our system you can enter an email address you would like a new password sent to.
• If you do not receive a new password via e-mail within 2 hours please click here to e-mail us with details of your contract number/username, postcode and preferred password and we will update your details.
  
  

  Contract number (last 6 digits only) or Username :
  Enter Postcode

 

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